Located in the heart of the Cotswolds, this working farm doubles as a holiday let with five Airbnb properties. With guests staying throughout the year, keeping each property warm and comfortable is an essential part of the business, especially during the colder months. Without access to mains gas, the farm has relied on oil heating for years.
The owners explained that reliability is one of the most important parts of running holiday homes, and they needed a system they could rely on. However, for a three-bedroom, three-bathroom cottage on the site, the oil boiler was no longer meeting the needs of the property.
The owners gathered recommendations and quotes, and Navien came up as a strong option. Its PEM750 17kW heat pump stood out as the right fit, as it offered the output needed to maintain reliable heating and hot water across all three bathrooms. When selecting a system, the owners were offered a variety of suggestions to meet the requirements of the property, including cascading multiple heat pumps.
The heat pump was installed outside the cottage, where there was plenty of space and no risk of interfering with the running of the farm or the guest experience. Keeping the installation straightforward was important to the owners and, fortunately, the system’s clean setup and simple design made the transition much easier than expected.
Since the installation the heat pump has provided consistent heating and hot water, particularly during busy changeover days.
The system can also be monitored remotely via the Navien Heat Pump app, which allows the owners to keep an eye on performance while working elsewhere. For a business spread across several buildings, that level of control has become a real advantage day-to-day and also allows for adjustment when there are no bookings.
Tailored for retrofit projects, the PEM750 heat pump offers a seven-year parts and labour warranty and is straightforward to install and maintain. All critical components are housed within the unit, which allows for easier wiring and faster set-up. The heat pump can also be configured with a wide range of parameters, suitable for both open-loop and zone systems.
Once installed, the owners shared that they are extremely satisfied with the output. The property heats up quickly and the hot water stays consistent across all three bathrooms. Guest feedback has also stayed positive, with reviews mentioning how warm and comfortable the property feels. For the owners this has had a direct impact on the business, helping them to secure repeat bookings while reducing the stress that comes with managing multiple holiday properties. navien.co.uk/professional