NIBE Energy Systems has launched NIBE Home, a direct-to-consumer installation service that brings the entire heat pump journey under one roof.
As demand for alternatives to traditional gas boilers accelerates, NIBE Home has been designed to remove complexity from the installation process. It enables homeowners to have an air source heat pump installed directly through NIBE, with every stage, from initial quote and home design to installation, servicing and long-term monitoring, managed from start to finish.
The service is available in England and Wales.
NIBE Home introduces a streamlined, service-led model that gives homeowners a single point of contact throughout the entire process. Customers benefit from:
• An online journey that includes an indicative quote and tailored system recommendation
• A detailed property survey and tailored design (with a fixed fee redeemable against purchase)
• Full system installation and commissioning by NIBE
• Ongoing monitoring and support
• Three years’ servicing
• A range of payments options. Where a project falls outside the scope of NIBE Home, homeowners will be referred to a network of trusted NIBE
Pro partners (fully trained and MCS-certified installers).
The launch of NIBE Home extends NIBE’s role beyond manufacturing to deliver a fully integrated, end-to-end solution. It also aligns with wider UK decarbonisation ambitions, including efforts to scale up heat pump adoption through government-backed initiatives such as the Boiler Upgrade Scheme.
Russell McNally, Head of Operations – NIBE Home, said: “NIBE Home is a major step forward, not just for NIBE, but for how heat pumps are delivered in the UK. Too often, homeowners are faced with a fragmented and confusing process. With NIBE Home, we’re removing those barriers by bringing everything together into one seamless experience. It’s about making the transition to low-carbon heating simpler, more transparent and ultimately more accessible.”